Terms and Conditions

Welcome to Darbar Lounge. These Terms and Conditions govern your use of our website, online ordering services, restaurant services and the purchase of food and beverages from us.

By accessing our website, making a reservation or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

1. Business Information

Trading Name: Darbar Lounge
Registered Company Name: RAJDARBAR PTY LTD
ABN: 61663844040
Business Address: 336 Forest Road, Hurstville NSW 2220, Australia
Phone: 043-532-5697
Email: rajdarbargroup.nsw@gmail.com
Website: https://darbarlounge.com.au/

Opening Hours

Monday – Sunday: 12:00 PM – 10:00 PM

Darbar Lounge operates seven days a week. Opening hours may change during public holidays, special occasions or other circumstances.

2. Our Goods and Services

Darbar Lounge provides restaurant and food services, including dine-in meals, takeaway food, beverages and other menu items available at our premises or through our website.

Our menu may include various food and beverage options, and menu items, ingredients, descriptions, availability and prices may change from time to time without prior notice.

We make reasonable efforts to ensure that the information displayed on our menu and website is accurate. However, food presentation, portion sizes and availability may vary.

Some menu items may be available only during specific periods or in limited quantities.

3. Reservations and Bookings

Customers may be able to make restaurant reservations through our website, by phone or through other booking channels made available by Darbar Lounge.

When making a reservation, customers must provide accurate information, including:

Name
Contact number
Reservation date
Preferred booking time
Number of guests
Any special requests, where applicable.

Reservations are subject to availability and are not guaranteed until confirmed by Darbar Lounge.

Customers are requested to arrive on time for their reservation. If you expect to be late or need to cancel or change your booking, please contact us as soon as possible.

We reserve the right to release a table where customers arrive significantly later than their confirmed reservation time without prior notice, subject to reasonable circumstances.

For large groups, special events or private bookings, additional conditions, deposits or cancellation requirements may apply. These will be communicated before confirmation.

4. Ordering and Payment

Orders may be placed directly at our restaurant, through our website or through other ordering platforms made available by Darbar Lounge.

Customers must provide accurate information when placing an order, including contact details and any delivery or collection information required.

All prices displayed on our website or menu are in Australian dollars (AUD), unless otherwise stated.

The total amount payable may include:

The price of selected food and beverages
Applicable taxes, where required
Delivery charges, where applicable
Other additional charges disclosed before payment.

Payment must be made using the payment methods accepted by Darbar Lounge at the time of purchase.

Online orders are generally accepted once confirmation has been provided. We reserve the right to decline or cancel an order where an item is unavailable, payment cannot be processed, incorrect information has been provided or another reasonable issue prevents us from fulfilling the order.

5. Dine-In Services

Customers visiting Darbar Lounge agree to behave respectfully towards our staff, other customers and restaurant property.

We expect all customers to:

Treat staff and other guests with courtesy and respect
Follow reasonable instructions from restaurant staff
Respect restaurant property and facilities
Avoid disruptive, abusive or unlawful behaviour
Comply with applicable health and safety requirements.

Darbar Lounge reserves the right to refuse service or ask customers to leave the premises where their behaviour creates a safety risk, seriously disrupts restaurant operations or breaches applicable laws.

Any such action will be taken in accordance with applicable law.

6. Takeaway and Delivery

Darbar Lounge may offer takeaway and delivery services, subject to availability.

6.1 Takeaway Orders

Customers collecting takeaway orders are responsible for providing accurate order details and collecting their food within the communicated collection timeframe.

Please contact us as soon as possible if you need to change your collection arrangements.

6.2 Delivery Orders

Where delivery is available, orders will be delivered to the address provided by the customer at checkout.

Delivery Areas: As displayed or communicated at the time of ordering.
Delivery Fees: As displayed at checkout or confirmed before the order is placed.
Estimated Delivery Time: Provided where available at the time of ordering.

Delivery times are estimates only and may be affected by traffic, weather, order volume, public holidays or other circumstances outside our reasonable control.

Customers are responsible for providing a correct and accessible delivery address and ensuring someone is available to receive the order where necessary.

If delivery cannot be completed because incorrect information was provided or the delivery location is inaccessible, we will work with the customer to determine an appropriate resolution.

7. Order Changes and Cancellations

We understand that customers may occasionally need to change or cancel an order.

Please contact us as soon as possible if you need to request a change or cancellation.

Phone: 043-532-5697
Email: rajdarbargroup.nsw@gmail.com

Once an order has been accepted and food preparation has commenced, changes or cancellations may not be possible.

Cancellation requests will be considered based on the preparation status of the order and the circumstances involved.

For restaurant reservations, customers should notify us as early as possible if they are unable to attend.

Where a cancellation is accepted, any applicable refund will be handled in accordance with these Terms and applicable Australian consumer law.

8. Refunds and Replacements

Darbar Lounge aims to provide food and beverages that meet reasonable quality standards and correspond with the descriptions provided.

If you receive an incorrect, missing, damaged or materially unsatisfactory item, please contact us as soon as reasonably possible.

To help us review your request, please provide:

Your name and contact details
Order number or proof of purchase
Date and time of purchase
Details of the issue
Photographs or supporting information, where appropriate.

Please contact us using:

Phone: 043-532-5697
Email: rajdarbargroup.nsw@gmail.com

After reviewing the circumstances, Darbar Lounge may offer an appropriate remedy, including a replacement, partial refund or full refund, depending on the issue and applicable consumer law.

Approved refunds will generally be returned to the original payment method where possible. Processing times may depend on the payment provider or financial institution.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

9. Food Allergies and Dietary Requirements

Customers are responsible for informing Darbar Lounge of any food allergies, intolerances or dietary requirements before ordering.

We take reasonable care when preparing food and may provide ingredient information where available.

However, our kitchen may handle common allergens, and cross-contact may occur during food preparation, cooking, storage or handling.

We cannot guarantee that any food item is completely free from traces of allergens unless specifically confirmed otherwise.

Customers with serious allergies should contact our staff before placing an order to discuss whether their requirements can be accommodated.

Please do not assume that a menu item is suitable for a particular allergy or dietary requirement based solely on its name or description.

10. Alcohol Service and Responsible Consumption

Where alcoholic beverages are offered, Darbar Lounge complies with applicable liquor licensing laws and responsible service of alcohol requirements in New South Wales.

We reserve the right to:

Request valid identification where required
Refuse alcohol service to minors
Refuse service to intoxicated customers
Refuse service where required by applicable law
Apply responsible service of alcohol procedures.

Customers must comply with all applicable laws and reasonable staff instructions regarding alcohol consumption.

11. Website Information and Accuracy

We make reasonable efforts to ensure that information displayed on our website, including menu descriptions, prices, photographs, opening hours and availability, is accurate and up to date.

However, occasional errors or changes may occur.

Food photographs are for illustrative purposes, and actual presentation may vary.

We reserve the right to update menu items, correct errors, change prices and remove products from sale, subject to applicable consumer law.

12. Website Use

You agree to use the Darbar Lounge website lawfully and responsibly.

You must not:

Use the website for fraudulent or unlawful purposes
Submit false or misleading information
Attempt to interfere with or disrupt website operations
Attempt to gain unauthorised access to website systems
Introduce malicious software or harmful code
Copy or misuse website content without permission.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or website security, subject to applicable law.

13. Intellectual Property

Unless otherwise stated, all content on the Darbar Lounge website, including logos, photographs, text, graphics, branding and other materials, is owned by or licensed to RAJDARBAR PTY LTD.

You must not reproduce, distribute, modify or commercially use our content without prior written permission, except where permitted by law.

14. Limitation of Liability

To the extent permitted by law, Darbar Lounge is not responsible for delays, interruptions or failures caused by circumstances outside our reasonable control, including severe weather, traffic disruptions, third-party service interruptions or unexpected operational issues.

We do not guarantee that our website or online ordering services will always be available, uninterrupted or free from technical errors.

Nothing in these Terms and Conditions excludes or limits any consumer guarantee, right or remedy that cannot lawfully be excluded or limited under Australian law.

15. Privacy

Personal information collected when you visit our website, make a reservation, place an order or contact us will be handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, disclose and protect your personal information.

We encourage you to review our Privacy Policy before using our website or services.

16. Contact Us

If you have any questions about these Terms and Conditions, reservations, orders, cancellations, refunds or our services, please contact us.

Trading Name: DARBAR LOUNGE
Registered Company Name: RAJDARBAR PTY LTD
ABN: 61663844040
Business Address: 336 Forest Road, Hurstville NSW 2220, Australia
Phone: 043-532-5697
Email: rajdarbargroup.nsw@gmail.com
Website: https://darbarlounge.com.au/

Opening Hours: