Privacy Policy

Darbar Lounge respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, make a reservation, place an order, visit our restaurant or contact us.

This Privacy Policy applies to Darbar Lounge and its website and services in Australia. We aim to handle your personal information in accordance with applicable Australian privacy laws.

1. Business Information

Trading Name: DARBAR LOUNGE
Registered Company Name: RAJDARBAR PTY LTD
ABN: 61663844040
Business Address: 336 Forest Road, Hurstville NSW 2220, Australia
Phone: 043-532-5697
Email: rajdarbargroup.nsw@gmail.com
Website: https://darbarlounge.com.au/

Opening Hours:

Monday – Sunday: 12:00 PM – 10:00 PM

For privacy-related questions, access requests or corrections to your personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information when you visit our website, make a reservation, place an order, visit our restaurant, contact us or interact with our services.

2.1 Personal Information

Depending on how you interact with Darbar Lounge, we may collect:

Full name
Email address
Telephone or mobile number
Billing and delivery address, where applicable
Reservation details, including booking date, time and number of guests
Order details and purchase history
Payment and transaction information
Food preferences and special requests
Dietary requirements or allergy information voluntarily provided to us
Feedback, reviews and complaints
Information submitted through contact forms
Correspondence with our staff.

We may also collect technical information when you use our website, including:

IP address
Browser type and device information
Operating system
Website pages visited
Date and time of visits
Referring website
Cookies and similar tracking information.

2.2 Sensitive Information

We do not generally require sensitive personal information to provide our restaurant services.

However, you may voluntarily provide information about food allergies, intolerances or dietary requirements when making a reservation or placing an order.

Where this information is considered sensitive information under applicable privacy laws, we will handle it in accordance with those laws.

Please avoid providing unnecessary health information or other sensitive personal details through our website.

Customers with serious food allergies should also inform our restaurant staff directly before ordering.

3. How We Collect Information

We may collect personal information in several ways, including:

Directly from you when you make a restaurant reservation
When you place a dine-in, takeaway or online order
When you complete a contact or enquiry form
When you contact us by phone or email
When you provide feedback or submit a review
When you subscribe to promotional communications
Automatically through website cookies and analytics tools
Through third-party ordering, reservation, payment or delivery platforms used to provide our services.

Where reasonably practicable, we collect personal information directly from you.

If you choose not to provide information necessary to process your order or reservation, we may be unable to provide the requested service.

4. How We Use Personal Information

We may use your personal information for the following purposes.

4.1 Orders and Reservations

Process and confirm food orders
Manage restaurant reservations and bookings
Arrange takeaway and delivery orders where available
Process payments and issue receipts
Communicate booking confirmations and order updates
Respond to special requests and customer enquiries.

4.2 Customer Service

Respond to questions and requests
Handle complaints, refunds and cancellations
Provide customer support
Communicate with customers about their orders or reservations
Improve the quality of our customer service.

4.3 Business Operations

Improve our restaurant services, menu and website
Maintain business and transaction records
Analyse website traffic and customer interactions
Prevent fraud, misuse and unauthorised activity
Meet applicable accounting, tax and legal obligations.

4.4 Marketing and Promotions

Where permitted by law and in accordance with your preferences, we may use your contact information to send:

Special offers and promotions
Restaurant announcements
New menu updates
Upcoming events and special occasions
Discounts and promotional offers
Other information about Darbar Lounge.

You can unsubscribe from marketing communications at any time using the unsubscribe instructions in the message or by contacting us directly.

5. Consent and Marketing Preferences

We collect, use and disclose personal information in accordance with applicable privacy laws.

Where consent is required, we will obtain your consent before using your personal information for the relevant purpose.

Marketing Consent

We may ask you to opt in to receive promotional emails, SMS messages or other marketing communications through:

A website newsletter subscription
A marketing checkbox during online checkout
A reservation or enquiry form
Another lawful opt-in method.

You are not required to consent to marketing communications to make a reservation or place an order.

You may withdraw your marketing consent at any time by:

Clicking the unsubscribe link in a marketing email.
Replying STOP to an applicable marketing SMS, where supported.
Contacting us using the details provided in this Privacy Policy.

Withdrawing marketing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

We may continue to send essential service communications, including booking confirmations, order updates, receipts and important service notifications.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors interact with our services.

Cookies may help us:

Remember website preferences
Support online ordering and reservation functionality
Understand website traffic and visitor behaviour
Improve website performance
Measure the effectiveness of marketing activities.

Third-party services, including website analytics, payment processors and online ordering providers, may also use cookies or similar technologies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

7. Sharing and Disclosure of Personal Information

Darbar Lounge does not sell or rent your personal information.

We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:

Payment processing providers
Online ordering platforms
Restaurant reservation and booking platforms
Delivery and courier providers, where applicable
Website hosting and technical support providers
Email and SMS communication providers
Website analytics and marketing service providers
Accountants, legal advisers and other professional advisers
Government authorities or law enforcement agencies where required or authorised by law.

We aim to share only the information reasonably necessary for the relevant purpose.

Where appropriate, we take reasonable steps to ensure that third-party service providers protect personal information and use it only for authorised purposes.

8. Overseas Disclosure of Personal Information

Some of our website hosting, payment processing, reservation, analytics or communication service providers may store or process personal information outside Australia.

Where personal information is disclosed overseas, we will take steps required by applicable privacy laws to protect that information.

If you would like further information about overseas disclosures associated with our services, please contact us.

9. How We Protect Personal Information

We take reasonable steps to protect personal information against:

Loss
Misuse
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Destruction.

Depending on the circumstances, our security measures may include:

Restricted access to personal information
Password protection and access controls
Secure website connections
Appropriate security updates and monitoring
Secure storage of business and transaction records
Backup and recovery procedures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing orders and reservations
Providing customer service
Maintaining business and transaction records
Meeting legal, tax and accounting obligations
Resolving disputes
Protecting our business and customers.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal retention requirements.

11. Access, Correction and Privacy Requests

You may request access to personal information Darbar Lounge holds about you.

You may also request that we correct personal information that is inaccurate, incomplete, misleading or out of date.

To make a request, contact us using the details provided in the Business Information section.

We may need to verify your identity before responding to your request.

We will respond within the timeframe required by applicable law.

In certain circumstances, we may be permitted or required to refuse an access or correction request. If this occurs, we will explain the reasons where required by law.

12. GDPR Rights for European Individuals

If the General Data Protection Regulation (GDPR) applies to our processing of your personal information, you may have certain rights, subject to applicable legal conditions and exceptions, including:

The right to access your personal data
The right to correct inaccurate or incomplete data
The right to request deletion of your personal data
The right to request restriction of processing
The right to object to certain processing
The right to data portability
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with a relevant data protection authority.

These rights depend on the circumstances and whether the GDPR applies to our activities.

14. Children’s Privacy

Our website and restaurant services are intended for general customers.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

15. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or would like to raise a privacy concern, please contact us.